Since 2011, Jewel Coffee has emerged to be the leading purveyor of specialty coffee in Singapore. We are on a rapid expansion path and are looking for experienced and knowledgeable staff for both front and back of the house for Jewel Coffee (Shenton Way, Income @ Raffles and Claymore Connect) and Jewel Coffee + Bar (Rangoon Road).
Jewel Coffee is looking for awesome people with a passion for coffee to join the team on a full time basis. Training will be provided for new hires.
JOB DESCRIPTION
BARISTA
o Greet customers as they arrive, seat them and ask for their coffee and food preferences and take orders
o Provide customer information about deals and new food and beverage items
o Initiate and indulge in dialogue with customers as part of customer services
o Educate customers about our specialty coffees and teas
o Take customer orders and convey them to other employees for preparation.
o Describe menu items to customers or suggest products that might appeal to them.
o Ensure that the coffeemaker is in perfect working condition at all times
o Prepare and serve hot and cold espresso-based beverages and drinks
o Serve hot coffee quickly and efficiently
o Process cash and credit card payments through the POS
o Clean and sanitize work areas, utensils, and equipment
o Wash and make sure that coffee mugs and plates are clean
o Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
o Answer telephone in a courteous and friendly manner and take down reservation
o Provide customers with product details, such as coffee blend or preparation descriptions.
o Weigh, grind and pack coffee for customers
o Wrap, label, and date coffee items for sale
o Restock shelves when necessary
o Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business
o Report customer complaint, potential safety hazard and employee accident to the Manager on duty.
o Take out garbage
Requirements
• Candidate must possess at least a Primary/Secondary School/ “O” Level, Higher Secondary/Pre-U/A Level/College, Diploma, Advanced/Higher/Graduate Diploma, Food and Beverage Services Management or equivalent
• No work experience required
• Cheerful and warm personality
• Highly energetic and motivated
• Good at interacting with customers
• Be willing to work any day or any shift
• Preferred those who can start immediately
